Shipping Policy

1. Where we ship

We ship health products ordered through madanihealthsolution.com and by phone or WhatsApp to addresses across India, subject to courier coverage for your PIN code. [We do not currently ship internationally.]

Consultations and therapies such as cupping, acupuncture and acupressure are given in person and are not shipped.

2. Order processing time

Orders are usually packed and dispatched within [1 to 3] business days after payment is confirmed or the order is accepted.

Business days are Monday to Saturday, excluding public holidays. Orders placed on holidays or at peak times may take longer.

3. Delivery time

Estimated delivery time after dispatch:

• Within Bihar: [2 to 4] business days.
• Metro cities and other states: [4 to 8] business days.
• Remote or hard-to-reach areas: [7 to 12] business days.
• These are estimates, not guarantees. Delays can be caused by courier issues, weather, strikes or incorrect addresses.

4. Shipping charges

Shipping charges, if any, are shown at checkout or confirmed when you place the order. [Free shipping applies on orders above Rs. XXX.]

Cash on Delivery, if offered, may carry an extra handling fee shown at checkout.

5. Order tracking

Once your order ships, we will share the courier name and tracking number by SMS, WhatsApp or email. Tracking may take up to 24 hours to update after dispatch.

6. Delivery attempts and address errors

Please give a complete and correct address and a working phone number. The courier will usually attempt delivery [2 to 3] times.

If delivery fails because of a wrong address, an unreachable number or refusal to accept, the parcel may return to us. We will contact you, and re-shipping charges may apply.

7. Damaged, tampered or wrong parcels

Please check the parcel at delivery. If it is visibly damaged, opened or wet, note it with the courier and contact us within 48 hours of delivery.

We recommend recording an unboxing video, as it helps us resolve the issue faster. See our Return and Refund Policy for replacement or refund.

8. Special handling

Some natural products are sensitive to heat or moisture. We pack carefully, but during extreme weather, delivery may be slower. Please store products as directed once received.

9. Contact us

For shipping questions, contact us:

• Business name: Madani Health Solution
• Address: [YOUR FULL BUSINESS ADDRESS], Patna, Bihar, India
• Phone / WhatsApp: +91 XXXXXXXXXX
• Email: [YOUR EMAIL ADDRESS]
• Website: https://madanihealthsolution.com