Privacy Policy

1. Introduction

This Privacy Policy explains how Madani Health Solution ("we", "us") collects, uses, stores and protects your personal information when you use madanihealthsolution.com, contact us, book services or buy products. We handle your information in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Information we collect

Contact details: your name, phone number, email address and delivery address.

Health information you choose to share: symptoms, medical history, reports, medicines, allergies and lifestyle details. This is sensitive information, and we ask for it only so we can advise and treat you safely.

Order and payment details: items purchased, order value and payment status. Card or UPI details are processed by payment providers and are not stored by us.

Technical data: IP address, device and browser type, pages visited and cookies.

Messages you send us by phone, WhatsApp, email or website forms.

3. How we use your information

To book appointments, give consultations and personalise your care plan.

To process orders, deliver products and handle returns or refunds.

To reply to your questions and send service updates, reminders and follow-ups.

To send offers or health tips, only if you agree, and you can opt out at any time.

To improve the Website and keep it secure, and to meet legal obligations.

4. Your consent

By giving us information or using the Website, you consent to its use as described here. You may withdraw consent at any time by contacting us, though this may limit our ability to provide some services.

5. Who we share information with

We do not sell your personal information. We share it only when needed:

• With delivery and courier partners to ship your order.
• With payment gateways to process payments.
• With service providers who help run our Website, messaging or hosting, under confidentiality obligations.
• With authorities where required by law or to protect rights and safety.
• Your health details are shared only with the practitioners involved in your care.

6. Cookies

The Website may use cookies and similar tools to remember preferences and understand how the site is used. You can disable cookies in your browser settings, though some features may not work properly.

7. Data security and retention

We use reasonable safeguards to protect your information from loss, misuse and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security.

We keep information only as long as needed for your care, orders, legal and accounting requirements, and then delete or anonymise it.

8. Your rights

You may ask us to: access the personal information we hold about you; correct inaccurate or incomplete information; delete your information where we have no legal need to keep it; withdraw consent; and raise a grievance about how your data is handled.

To make a request, contact us using the details below. We may need to verify your identity first.

9. Children

Our services are not directed at children under 18 without a parent or guardian. We do not knowingly collect a child's data without parental consent.

10. Third-party links

The Website may contain links to other sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will be posted here with its date.

12. Grievance and contact

For privacy questions, requests or complaints, contact our grievance contact:

• Business name: Madani Health Solution
• Address: 276, 16th Cross Rd, Chandra Layout, HBCS 2nd Stage, BCC Layout, Deepanjali Nagar, Bengaluru, Karnataka 560040, India
• Phone / WhatsApp: +91 XXXXXXXXXX
• Email: madanihealthsolution@gmail.com
• Website: https://madanihealthsolution.com