Return and Refund Policy

1. Our approach

We want you to be satisfied with your purchase. Because many of our products are natural, ingestible or applied to the body, returns are limited for hygiene and safety reasons, as explained below.

2. Products eligible for return or replacement

We accept a request within [48 hours] of delivery in these cases:

• You received a damaged, leaking or tampered product.
• You received the wrong product or a missing item.
• The product is expired or defective.
• To qualify, the product must be unused and in its original packaging with labels, and we may ask for photos or an unboxing video showing the problem.

3. Products not eligible for return

Opened, used or partly used products, except where defective.

Products returned without original packaging or after the request window.

Personalised or specially prepared remedies made for you.

Items bought on clearance or as a final-sale item, where this was stated at purchase.

Change of mind after opening, or a product that did not give the result you expected, because results vary from person to person.

4. How to request a return or replacement

Contact us within the request window by phone, WhatsApp or email with your name, order number, the issue, and clear photos or a video.

We will review and reply within [2] business days.

If approved, we will arrange a pickup or tell you where to send the item. Please do not ship before approval.

5. Refunds

Once we receive and inspect an approved return, or approve your claim on the evidence, we will offer a replacement or refund of the product price. Where the fault is ours, we also refund the shipping charge.

Refunds go to your original payment method within [5 to 7] business days of approval, and your bank may take extra time to show it. For Cash on Delivery orders, we refund by bank transfer or UPI to the details you give us.

6. Order cancellation

You may cancel an order before it is dispatched by contacting us. A cancelled prepaid order is refunded within [5 to 7] business days. Once an order has shipped, it cannot be cancelled, but the return rules above may apply.

7. Consultations and therapies

Consultation and therapy fees are generally non-refundable once the session has taken place.

If you cancel with at least [24] hours' notice, you may reschedule or receive a refund of any advance payment.

If we cancel or cannot provide an appointment, you may reschedule or get a full refund of the amount paid.

Prepaid therapy packages: unused sessions may be refunded or adjusted as stated when you bought the package, after deducting the value of sessions already used.

8. Allergic reactions or health concerns

If a product causes an adverse reaction, stop using it and seek medical advice. Contact us as soon as you can with the product details so we can look into it. Nothing in this policy limits your rights under consumer protection law.

9. Contact us

For returns and refunds, contact us:

• Business name: Madani Health Solution
• Address: 276, 16th Cross Rd, Chandra Layout, HBCS 2nd Stage, BCC Layout, Deepanjali Nagar, Bengaluru, Karnataka 560040, India
• Phone / WhatsApp: +91 7204705808
• Email: madanihealthsolution@gmail.com
• Website: https://madanihealthsolution.com